Inbox & helpdesk
One inbox for WhatsApp, Instagram, Messenger, email and web chat.
Your team and the AI work the same conversations, with assignment, internal notes, SLA targets and the customer's Shopify orders on screen.
Illustration of the Kanesh inbox: saved views and tags on the left, an email conversation in the middle with its first-reply target, assignment to the customer care team and to Marta, an internal note mentioning Marta and a saved reply, and on the right the customer's Shopify orders.
Illustrative demo · synthetic data
Channels
Five channels, one queue.
Every message lands in one shared inbox with the same views, tags and assignment, whichever channel it came from.
- WhatsApp through the official platform or your existing 360dialog number.
- Connect your Instagram account and your Facebook Page, and answer DMs and Messenger from the same inbox.
- Connect your support mailbox (Google or Microsoft) and reply from the inbox.
- Add a chat widget to your website.Beta
Illustration: the channels connected to one Kanesh inbox: a WhatsApp number, an Instagram account, a Facebook page, a support mailbox and a chat on the brand's website.
Illustrative demo · synthetic data
Teamwork
Work as a team, and on time.
Assign conversations to people or teams and leave internal notes the customer never sees. Mention a colleague to pull them in.
- Internal notes and @mentions inside the conversation.
- Business hours and SLA targets with alerts.
- You set the targets and the hours; Kanesh sends the alerts.
Illustration: a queue of four conversations, each with a progress bar towards the brand's first-reply target during business hours. One of them passes its target, an alert goes to the team, and someone picks it up and replies.
Illustrative demo · synthetic data
Speed
Less typing for the questions you get every day.
Saved replies and macros for repetitive answers, one shortcut away. Tag conversations and save your own views so each person opens exactly the queue they work.
- Saved replies and macros, inserted with a “/” shortcut.
- Tags and saved views for your team's own queues.
Illustration: a saved replies picker opened with a slash shortcut, listing reusable answers and a macro, next to a list of saved views and tags.
Illustrative demo · synthetic data
Context
The order, right next to the conversation.
The customer panel shows their Shopify orders and status beside the chat, so your team answers without opening another tab. A sales pipeline sits on the same conversation.
- Shopify orders and their status in the sidebar.
- A sales pipeline tied to each conversation.
- Tags and notes that stay with the conversation.
Illustration: the customer panel next to a conversation, with the customer's Shopify orders and a sales pipeline deal linked to the same conversation.
Illustrative demo · synthetic data
AI + team
Your AI and your team, in the same inbox.
The AI isn't a separate bot with its own inbox. It works in yours, and your team sees everything it does.
AI conversations in plain sight
Every conversation the AI answers is in the shared inbox. Filter them, read them, step in.
Handoffs with a reason
When the AI shouldn't answer, it hands the conversation to your team with the reason and the context.
Suggested replies
In the conversations your team handles, the AI suggests replies they can approve or edit.
Also in the inbox
The helpdesk basics, covered.
Items marked Beta work in production and are recent: we set them up with you.
Satisfaction surveys
BetaSend a satisfaction survey after a conversation.
Spam and duplicates
BetaBlock spam and merge duplicate contacts.
Roles and permissions
BetaRoles and permissions for your team.
Spanish and English
The interface is available in Spanish and English.
Questions about the inbox
Which channels come into the inbox?
Does Kanesh assign conversations automatically?
Can we set our own SLA targets and business hours?
Can my team see Shopify orders without leaving the inbox?
Is the web chat widget ready to use?
Which languages is the interface in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.