Industries
Every vertical asks different questions. The answers come from your data.
Sizes in fashion, ingredients in beauty, delivery days in food. Kanesh answers each on WhatsApp from your catalogue, your policies and live Shopify orders, and hands the rest to your team.
Illustration: a shared inbox with one typical question from each industry. Questions about fit, delivery days and measurements are answered by the AI from the store's policies and catalogue, an order question is answered after verifying the customer, and questions about a skin reaction or medication are handed to a person on the team.
Illustrative demo · synthetic data
By industry
What changes from one vertical to the next.
The questions, the data behind the answers and the topics that must go to a person. The product underneath is the same.
Fashion & apparel
Size and fit from your size guide, stock by size, your exchange policy and order status.
- Size & fit
- Exchanges
- Order status
Beauty & cosmetics
Shades, ingredients and routines from your product data. Skin concerns go to a person.
- Shades
- Ingredients
- Routines
Food & beverage
Delivery days and cut-offs, allergens from your published data, gifts and wholesale enquiries.
- Delivery days
- Allergens
- Gifts
Home & furniture
Measurements, materials, delivery and assembly, and high-value sales tracked in a pipeline.
- Measurements
- Delivery
- Quotes
Electronics
Specs, compatibility and warranty from your catalogue. Faults go to your team with the order.
- Compatibility
- Specs
- Warranty
Health & wellness
Product and order questions answered. Health, medication and pregnancy questions go to a person.
- Product info
- Orders
- Handoff
In every industry
The same foundations, whatever you sell.
Each vertical page is built on the same capabilities, all working in production today.
Answers from your knowledge
Upload your policies and FAQs; the AI answers from them and doesn't add what they don't say.
Recommendations from your catalogue
Products from your live Shopify catalogue, with the price, a link and stock.
Order status after verification
“Where is my order?” answered with live Shopify data once the customer is verified.
Handoff with context
When the AI shouldn't answer, it passes the conversation to your team with the reason.
WhatsApp campaigns and flows
Campaigns to opted-in audiences, abandoned-cart flows and follow-ups when a customer goes quiet.
A pipeline for bigger sales
A sales pipeline tied to each conversation, with a stage and an owner.
Questions about industries
Does the AI come trained for my industry?
My industry isn't listed. Does Kanesh still fit?
Which channels does it cover?
Free diagnosis
Not listed? Kanesh works for any Shopify brand that sells by conversation.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.