Home & furniture
Measurements, materials and delivery, answered before a big purchase.
Kanesh's AI answers from your catalogue, product pages and policies. When a customer needs a quote or a custom option, it passes the conversation to your sales team, and each one can sit in a pipeline so nothing gets lost.
Illustration: on WhatsApp, a customer asks a furniture store for the measurements of an oak dining table and the delivery time. Inside Kanesh, the AI reads the table's dimensions and material in the Shopify catalogue and the store's delivery and assembly policy, checks the draft and replies with both. When the customer asks for a price for the table, eight chairs and assembly, the AI hands the conversation to a salesperson with the reason, and the conversation shows its stage in the sales pipeline.
Illustrative demo · synthetic data
The conversations you get every day
What people ask before they spend on their home.
Big purchases take more questions and more days. Some answers are in your catalogue; others need a salesperson.
Measurements
What are the exact measurements of the oak table?
- What the answer needs
- Dimensions from your catalogue and product pages.
- In Kanesh
- AI answer from your catalogue
Materials and care
Is the sofa cover removable and washable?
- What the answer needs
- The material and care notes you've published.
- In Kanesh
- AI answer from your catalogue and product pages
Delivery and assembly
How long does delivery take, and do you assemble it?
- What the answer needs
- Your delivery and assembly policy. The exact day is arranged by a person.
- In Kanesh
- AI answer from your policy, then your team
Stock
Is the grey version available now?
- What the answer needs
- Current availability in Shopify.
- In Kanesh
- AI answer from your Shopify catalogue
Order status
My sofa was due this week. Any news?
- What the answer needs
- Live order status after verification, and a person if the date has moved.
- In Kanesh
- Order status after verification, then handoff
Quotes and custom options
Can I get it in another fabric? It's for the whole living room.
- What the answer needs
- A salesperson, with the enquiry tracked until it closes.
- In Kanesh
- Handoff to sales, tracked in your pipeline
How Kanesh handles them
Product facts from your catalogue, big decisions with your sales team.
The AI settles the facts quickly. The conversations that are worth a salesperson's time reach one, with everything already said.
Measurements and materials from your catalogue
Dimensions, materials, finishes and stock come from your live Shopify catalogue and product pages, with the price and a link.
Source: your Shopify catalogue
Delivery and assembly policy as the source
Upload your delivery times for large items, assembly options and care guides. The AI answers from them and doesn't promise dates they don't give.
Source: your knowledge base
Salespeople get the context
When a customer needs a quote, a custom option or a delivery date, the AI hands the conversation to your team with the reason and what was asked.
Source: your handoff rules
High-value conversations in a pipeline
Each conversation can become a deal in a sales pipeline tied to it, with a stage and an owner, so larger orders don't get lost between chats.
Source: your sales pipeline
Follow-ups when the customer goes quiet
Up to three automatic follow-ups, respecting quiet hours. Outside WhatsApp's 24-hour window, they use templates approved by Meta.
Source: your follow-up sequence
Order status after verification
“Where is my sofa?” gets live Shopify data, including shipment and tracking, once the AI has checked the customer is on the order.
Source: live Shopify orders
What stays with your team
The AI gives facts from your data. It doesn't quote or change orders. These go to a person, with the reason and the context:
- Quotes, custom sizes and fabric changes
- Booking a delivery or assembly date
- Changing, cancelling or refunding an order
- Damage or incident claims
- Anything your own rules send to a person
The idea for home and furniture
A big purchase needs a conversation, and someone who remembers it.
A sofa or a dining set can take days to decide. Kanesh keeps the thread, the deal stage and the owner in one place, answers the facts at any hour and follows up when the customer goes quiet.
- Measurements and materials from your catalogue
- Deal stage and owner on every conversation
- Follow-ups in up to three steps, within quiet hours
- Handoff to sales with the full conversation
Use cases
Where home and furniture brands start.
- Pre-sale questionsMeasurements, materials and delivery questions answered before checkout.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
- VIP & conciergeAssign your best customers' conversations to a person on your team.
- B2B & wholesaleTrade and project enquiries handed to sales and tracked in a pipeline.
Questions from home and furniture brands
Where do the measurements come from?
Can the AI give a quote?
Is the pipeline a CRM?
Can it tell customers their delivery date?
Which languages does the AI reply in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.