Electronics
Compatibility, specs and warranty questions, answered from your catalogue.
Kanesh's AI answers on WhatsApp from your product specs, your warranty policy and live Shopify orders. Troubleshooting and warranty claims go to your team with the order and the context.
Illustration: on WhatsApp, a customer asks an electronics store whether its earbuds work with an Android phone and how long the warranty is. Inside Kanesh, the AI reads the earbuds' specs in the Shopify catalogue and the store's warranty policy, checks the draft and replies with both. When the customer says an older pair from the store stopped charging, the AI verifies he is the customer on that order and hands the conversation to the tech support team with the reason and the order.
Illustrative demo · synthetic data
The conversations you get every day
The questions that come before, and after, a tech purchase.
Most pre-sale questions are in your spec sheets. Most post-sale ones need a person who knows the product.
Compatibility
Will these earbuds work with my Android phone?
- What the answer needs
- The compatibility list in your product specs.
- In Kanesh
- AI answer from your catalogue
Specs
What's the battery life, and does it charge by USB-C?
- What the answer needs
- The specs in your catalogue, quoted as they are.
- In Kanesh
- AI answer from your catalogue
Comparisons
What's the difference between the two models?
- What the answer needs
- Both spec sheets side by side.
- In Kanesh
- Recommendations from your catalogue
Warranty
How long is the warranty, and what does it cover?
- What the answer needs
- Your warranty policy, word for word.
- In Kanesh
- AI answer from your warranty policy
Order status
Has my order shipped? I need it by Friday.
- What the answer needs
- Live status and tracking, shared only after checking who's asking.
- In Kanesh
- Order status after verifying the customer
Technical issues
It stopped charging after two weeks.
- What the answer needs
- A person on your support team, with the order and the model.
- In Kanesh
- Handoff with the reason and the order
How Kanesh handles them
Specs from your catalogue. Faults to someone who knows the product.
A wrong compatibility answer can end in a return. The AI stays inside your specs and policies, and hands the rest to your team.
Specs and compatibility from your catalogue
The AI answers from the specs and compatibility lists in your live Shopify catalogue, and suggests the right model with the price and a link.
Source: your Shopify catalogue
Warranty policy as the source
Upload your warranty and returns policies. The AI quotes what they say and doesn't add conditions they don't include.
Source: your knowledge base
No spec it can't back up
Every reply is checked against your data and rules before it's sent. If a spec or a compatibility claim can't be backed up, a person answers instead.
Source: your data and rules
Technical issues to your team
Faults, troubleshooting and warranty claims go to your support team with the reason, the order and what the customer described.
Source: your handoff rules
Order status after verification
“Has my order shipped?” gets live Shopify data, including tracking, once the AI has checked the customer is on the order.
Source: live Shopify orders
Launches and abandoned carts
Announce new models as WhatsApp campaigns to people who opted in, and send approved templates for abandoned carts.
Source: your opted-in audience
What stays with your team
The AI answers from your specs and policies. It doesn't diagnose faults or change orders. These go to a person, with the reason and the context:
- Troubleshooting and technical faults
- Warranty claims, repairs and replacements
- Changing, cancelling or refunding an order
- Compatibility your data doesn't list
- Anything your own rules send to a person
The idea for electronics
If it isn't in the spec sheet, the AI doesn't say it.
Tech buyers ask precise questions and act on the answers. Kanesh keeps the AI to your specs, compatibility lists and warranty terms, and hands everything else to someone who knows.
- Specs quoted from your catalogue
- Compatibility only when your data lists it
- Warranty terms from your own policy
- Faults handed off with the model and the order
Use cases
Where electronics brands start.
- Pre-sale questionsSpecs, compatibility and model comparisons answered before checkout.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Returns & exchangesWarranty and returns policy answered by the AI; claims handled by your team.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
Questions from electronics brands
Can the AI troubleshoot a device?
How does it answer compatibility questions?
Can it process a warranty claim?
Does it work on Instagram and email too?
Which languages does the AI reply in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.