Kanesh vs Treble
Treble or Kanesh: WhatsApp tied to your CRM, or WhatsApp tied to your Shopify store?
Treble is a WhatsApp-only platform for campaigns, automation and sales teams, with native HubSpot and Salesforce integrations. Kanesh is designed for Shopify brands: AI answers with order data, several channels in one inbox, and campaigns measured in orders. Here's where each one fits.
Checked on 30 September 2026 ·Sources
The short version
Choose Treble if
- Your sales team lives in HubSpot or Salesforce
- You sell services, courses or real estate and qualify leads on WhatsApp
- You want WhatsApp Flows for forms, bookings and surveys
- WhatsApp is your only messaging channel
Choose Kanesh if
- You sell on Shopify and your customers ask and buy on WhatsApp
- You want AI answers with live order data, checked before they're sent
- You want Instagram, Messenger, email and web chat in the same inbox
- You want campaigns measured in Shopify orders
Where Treble is strong
What Treble does well.
If these matter most to you, Treble is a good choice. Each point links to Treble's own pages.
A WhatsApp specialist
An official WhatsApp Business Solution Provider since the programme started in 2019, fully dedicated to WhatsApp.[1]
Native CRM integrations
Native two-way integration with HubSpot and Salesforce; other systems and Google Sheets through its API.[1],[2]
Campaigns and automation
Segmented broadcasts with tracking, a drag-and-drop flow builder, Click-to-WhatsApp ads and catalogs.[1]
WhatsApp Flows and surveys
Forms, appointment booking and post-purchase surveys inside the chat, with answers captured into HubSpot.[3]
A published entry price
A base plan from $399 a month, with AI agents and no per-conversation AI surcharge.[2]
Support in three languages
Support in Spanish, Portuguese and English.[1]
Where Kanesh differs
Designed for Shopify brands.
What Kanesh does today, in production. Nothing on this list is a roadmap item.
Native Shopify connection
Orders, products, customers, fulfilments and returns, connected natively.
AI with live order data, checked
Answers 'where is my order?' with live Shopify data after verifying the customer, and every reply is checked against your data and rules before it is sent.
More than WhatsApp
WhatsApp, Instagram, Messenger, email and web chat in one shared inbox.
Campaigns measured in orders
See which Shopify orders came after a campaign click, labelled attributed or estimated, with the method shown.
Coexistence
Keep using the WhatsApp Business app on the same number, where Meta allows it, and bring up to 180 days of history.
A pipeline inside the inbox
A sales pipeline tied to each conversation, and automatic follow-ups when a customer goes quiet.
Side by side
Short answers, with a source for every Treble cell.
- Yes
- No
- Not in the sources we checked
- How it works
Channels
WhatsApp campaigns and automation
- Kanesh
- Yes: Templates with media to opted-in audiences, and visual flows
- Treble
- Yes: Segmented broadcasts with tracking, and a drag-and-drop flow builder[1]
Instagram, Messenger, email and web chat
- Kanesh
- Yes: In the same shared inbox as WhatsApp
- Treble
- No: Treble says it is 100% dedicated to WhatsApp[1]
Shared inbox for agents
- Kanesh
- Yes: Assignment, teams, internal notes and SLA alerts
- Treble
- Yes: Shared inbox with SLA management[2]
AI and data
AI answers from your knowledge
- Kanesh
- Yes: Answers from your knowledge and store data, and hands off with context
- Treble
- Yes: AI answers FAQs from your knowledge base and can run whole conversations[1]
Answers with Shopify order data
- Kanesh
- Yes: Order status, tracking, returns and refunds, after verifying the customer
Native HubSpot and Salesforce
- Kanesh
- No: Not native; a REST API with scoped keys is available on approved projects
Pricing
Entry price
- Kanesh
- How it works: A flat monthly fee by your online sales band, with the AI included
- Treble
- How it works: Base plan from $399 a month; custom pricing for high volume[2]
AI charged per conversation
- Kanesh
- How it works: The AI is included, with no per-conversation charges
- Treble
- How it works: No per-conversation AI surcharge[2]
Pricing model
A base plan, or a fee by what you sell.
Both include the AI. Treble starts from a base plan; Kanesh charges a flat fee set by your online sales.
Treble
- A base plan for SMB from $399 a month, scaling to enterprise volumes, with custom pricing for high-volume accounts.[2]
- The base plan lists native CRM integration, AI agents, WhatsApp Flows, voice calls, analytics, a shared inbox with SLA management and onboarding support.[2]
- No per-conversation AI surcharge.[2]
Kanesh
- A flat monthly fee set by your store's online sales: from €279 (Starter, up to €85k a month) to €2,990 (Pro, up to €850k), and Enterprise from €4,900, billed annually, taxes excluded
- In the Americas, billed in USD with the same thresholds in dollars: from $329 to $3,490, and Enterprise from $5,690
- No per-conversation charges: conversations are counted only for fair use
- Every plan includes every feature and the AI; plans differ only by size
- Meta's WhatsApp fees are paid separately, from a prepaid balance
Switching
What moving from Treble involves.
Some points depend on details Treble doesn't publish, such as how WhatsApp (Meta) fees are billed.
Your WhatsApp number
A number can only be registered with one provider at a time, so it moves from your current provider to Kanesh. We plan that step with you during onboarding.
Your CRM
Kanesh has its own pipeline tied to each conversation. If your team must keep working in HubSpot or Salesforce, weigh that first.
Flows and templates
We rebuild the flows and WhatsApp templates you need with you during guided onboarding.
Shopify
Kanesh connects natively to Shopify: orders, products, customers, fulfilments and returns.
Questions about Kanesh and Treble
Is Kanesh a Treble alternative?
How much does Treble cost?
Does Kanesh integrate with HubSpot or Salesforce?
How recent is this comparison?
Sources
Treble's public pages and blog, checked on 30 September 2026.
- [1]Treble, Home. https://www.treble.ai/
- [2]Treble, Platform. https://treble.ai/en/platform/
- [3]Treble blog, WhatsApp Flows with Treble. https://treble.ai/en/blog/whatsapp-flows-with-treble-more-sales-less-friction/
Kanesh is not affiliated with Treble. Treble is a trademark of its owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.
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